+971 58 523 6688
The fastest way for questions and order updates
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The 3ASH DEVICE customer care team is ready to help at every stage: before you buy, while your order is on its way, and after your device arrives.
Opening hours Monday to Saturday, 10:00 am to 10:00 pm, UAE time
Phone
During opening hours
We reply to every message within 2 business days
Complaints and escalation
Your satisfaction is our priority, and every complaint is handled seriously and in confidence. We accept complaints at any time on WhatsApp or by email, and handle them during opening hours through clear steps with committed timelines.
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Submit your complaint
Send the word "Complaint" with your order number on WhatsApp or by email, with a description of the issue and any photos that help.
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Acknowledgement
We confirm receipt within two business days and log it under your order number so you can follow it up.
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Resolution
A specialist team reviews it and replies with a solution, or a clear plan to resolve it, within five business days. If it needs a technical inspection or more time, we tell you the expected date and keep you updated.
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Escalation
If you are not satisfied with the solution, ask for your complaint to be escalated to management, who will review it and reply within five business days.
This procedure does not affect your rights under the consumer protection laws of the United Arab Emirates.