Terms of service

These terms are issued by 3ASH Global L.L.C-FZ, owner of the 3ASH DEVICE store. Last updated: 28 October 2026.

They apply to every order from 3ASH DEVICE, together with our refund policy, shipping policy, warranty terms and privacy policy.

Prices and payment

Prices

  • All prices are in UAE dirhams and include VAT.
  • Our legal company name and address are at the bottom of every page, and we send you a tax invoice after your purchase.
  • The price on the product page is the price you pay at checkout.
  • There is no extra fee for paying by card or by any other method.

Ways to pay

Checkout shows the payment methods available for your order. These are the terms of each method when it is offered:

  • Cards, Apple Pay and Google Pay: Your card details are handled on a secure, encrypted checkout; we never see or store them.
  • Instalments with Tabby or Tamara:
    • Choose one at checkout; the provider approves the plan and sets its fees.
    • Splitting into 4 payments has no interest and no fees.
    • Longer plans may carry fees set by the provider, shown before you confirm.
    • Refunds for a return go through the provider.
  • Cash on delivery:
    • Available on every order, with no fee.
    • We confirm every order with you on WhatsApp before it ships, and ship only after you confirm. If we do not receive your confirmation within 24 hours, the order is cancelled.
    • One open cash-on-delivery order per phone number at a time.
    • If an order is refused at the door without a valid reason, or is cancelled after two failed delivery attempts caused by you, we turn off cash on delivery for that phone number and address and ask for payment in advance on any later order.
    • A valid reason to refuse: the parcel arrives damaged or opened, or you are asked for an amount different from your order total.

Security

We never ask for your card details or a verification code on WhatsApp or by phone.

Conditions of certified pre-owned devices

What every condition has in common

  • Every device is checked with Phonecheck, in more than 80 tests, before it is listed.
  • It is unlocked for all networks, and its IMEI is checked.
  • It arrives reset to factory settings, ready for you to sign in.
  • Every condition comes with the same 12-month warranty and the same 10-day returns.
  • The condition is written on the product page and on your invoice.

What differs: how it looks

Condition Screen Body
Excellent No visible scratches Very fine marks, visible only up close
Very Good Light scratches that may show when the screen is off Light marks from use
Good Intact, may show light scratches Visible scratches or marks

Your device may arrive in better condition than the one you chose, because we always aim to give you the best service.

Battery

Battery health can vary from one device to another and from one model to another, but we promise it is never below 80%. We aim to give you the best we can, so the batteries we sell range from 80% to 100%.

Photos

The photos for each condition on the product page are illustrative examples of that condition, not your own device.

Performance is the same in every condition: every function of the device works as it should.

Orders, data and law

Order verification

We verify orders on WhatsApp or by phone, and we may cancel an order before it is delivered in the cases listed in our refund policy, with a full refund. We keep a record of orders and refused deliveries to prevent fraud.

Data

  • We erase every device before we sell it.
  • You must erase your device before you return it or send it for warranty service; we are not responsible for data left on it.

Devices we cannot return to you

If we cannot hand back a device we are returning to you, after a rejected return or a repair, because you do not reply or do not collect it, we keep it for 30 days and contact you during that time. After that we may charge a storage fee, or deal with the device as the law allows.

Policy updates

We may update these policies. Each order is governed by the text published at the time of the order, and the date of the last update is shown at the top of each policy.

Contact

WhatsApp +971 58 523 6688 and email support@3ash.ae. We reply to your messages within 2 business days.

Law

  • UAE law applies, and the courts of Dubai have jurisdiction.
  • We are not liable for indirect losses, and our liability never exceeds the amount you paid for the product. This does not affect your rights under consumer protection law.